Everything you need to browse, buy and follow your order — for guests and members alike.
Finding your way around
The main navigation at the top groups everything we make — Bows, Arrows, Accessories and Protection. Hovering a category opens its menu: every sub-category is listed first, followed by the products filed directly under it. The All … line at the top of each menu shows the whole category on one page.
On any category page you can sort the results (newest, price, name), change how many products are shown per page, and page through long lists with the arrows at the bottom. A search box is available wherever you see the magnifier.
Reading a product page
Each product page shows the price, a photo gallery and a set of choice fields — such as hand, draw weight or colour. Pick one option in every field before adding the product to your cart; the price and remaining stock update with your selection.
- Free shipping — products marked Free shipping directly under the price ship at no extra cost, worldwide.
- Quantity prices — some products cost less per unit when you order more. The price table under the button shows every step, and the best step you reach applies to all units in your cart.
- Stock — if an option says out of stock it cannot be ordered until we restock it.
The cart and checkout
Add to Cart keeps shopping at your pace; Buy Now takes you straight to checkout with that one product. In the cart you can change quantities, remove lines, and see the total before you commit.
At checkout you choose:
- Guest checkout — no account needed. Enter a delivery address and your email; we send the confirmation straight away, together with a private link that opens your order at any time.
- Member checkout — sign in and your saved address fills itself in. You can keep several addresses and pick one per order.
Some products are priced individually because delivery depends on where you live. If your order contains one, checkout says so: place the order as usual and we will email you the shipping price — usually within one business day — with a button to complete the payment as soon as it arrives.
Paying
Payment is handled by PayPal — you can pay with a PayPal balance or a card through the PayPal checkout. You do not need a PayPal account of your own to pay by card.
After paying you return to a confirmation page, and the order status changes to Preparing. If you closed the window early, nothing is lost: the order email carries a Continue payment link that brings you back to finish exactly where you left off.
Following your order
Every order email includes a private order link. It opens your order without a sign-in, so keep the email — or bookmark the link — until the parcel is in your hands. From that page you can:
- see the current status, the items and the delivery address;
- complete or retry a payment that has not gone through;
- read the tracking number once the parcel is on its way;
- delete the order from your view if it was a mistake and has not been paid yet.
Orders move through four milestones: Awaiting payment → Preparing order → Shipped (with tracking) → Completed. A refund puts the order into Refunded and always follows a message from us first.
Your account
Creating an account is optional but convenient: order history, saved addresses, and a message inbox in one place. After registering you receive a confirmation email — one click verifies the address.
- Forgot your password? Use Forgot your password? on the sign-in page; the reset link works for 30 minutes.
- Changed your password? Other signed-in devices are signed out automatically, so only you stay in control of the account.
- Addresses — save as many as you like under My Account → Addresses and mark one as the default for faster checkout.
Messages and live chat
The round chat button in the bottom-right corner opens a live conversation with our team. Leave your name and email, type your question, and if you leave the page our reply reaches you by email with a link back to the conversation — nothing you wrote is lost.
Members can also write from My Account → Messages, where every reply from our team is kept alongside the order it concerns. Photos (JPG, PNG, WEBP or GIF) can be attached in both places — handy for warranty questions or matching a string to your bow.
Help when something is not right
- Returns — see Shipping & Returns for windows and how to start one.
- Warranty — every bow carries a 1-year warranty; the terms live on the Warranty page.
- Anything else — the contact form reaches our team directly; we answer within one business day.
Your data
We ask only for what an order needs: your name, delivery address and email. Payment details never touch our servers — PayPal handles them end to end. The full story is in the Privacy Policy.